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Returns and Refunds

Although we do our best to make sure that you're completely happy with your purchase, from providing accurate item images and descriptions to quality control and shipping times, we understand that some people may still wish to return something.

Oil Perfumes - Unfortunately, due to adulteration, tampering and the 100% pure nature of our products, which are carefully measured, we cannot issue refunds or accept returns and still provide the same quality and quantity to the next customer. We do offer relatively inexpensive oil perfume samples, if you're unsure or trying a new scent.

Incense Sticks - We accept returns and offer full refunds for any customers that find themselves unhappy for whatever reason after a purchase. This will be done after your order has been returned to us. This is only valid for up to 21 days after order dispatch. 

Frankincense Resin - We accept returns and offer full refunds for any customers that find themselves unhappy for whatever reason after a purchase. This will be done after your order has been returned to us. This is only valid for up to 21 days after order dispatch. 

Return shipping costs are covered by the buyer. We will only issue a refund after we have received and examined your order. Unfortunately, as a small business, we are unable to refund the initial shipping costs of an order.

If you're unhappy with your order and wish to return it, please contact us explaining your reasons before sending it to the below address.

Return Address
Glasfryn
Capel Iwan
Newcastle Emlyn
Carmarthenshire
SA38 9LT
United Kingdom
 

What we're about...

We're dedicated to bringing you handcrafted natural products, made with organic and wild materials, without any synthetic scents, colours or preservatives of any kind.
Contact us...

Call us: +44 (0) 1225 290114
Email us: shop@pure-perfume-oils.com

Monday to Sunday - 9am to 6pm (GMT)
Bank Holidays - 10am - 5pm (GMT)

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