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Frequently Asked Questions

How many sticks of incense are in a packet?

Each stick of our incense weighs around a gram. As an average, there are 16 sticks in a 20g packet and 34 sticks in a 50g packet.


Can I apply your oils directly to my skin?

Yes, all of our oils can be applied directly to the skin without any need for dilution. You can however easily dilute your oils if you wish to weaken them or make them last longer.


How long will a bottle of oil perfume last for?

The average 5ml bottle of our roll-on perfumes, if applied every day, lasts for between 2 and 3 months.


If you have purchased agarwood oil or a perfume sample with an applicator, each swipe you use is approximately one hundredth of a gram. Most people apply 2 or 3 swipes of perfume around their bodies. Mathematically, each milliliter of perfume should last you between 40 and 50 days if applied every single day.


Can I return my perfume?

Unfortunately, due to adulteration, tampering and the 100% pure nature of our products, which are carefully measured, we cannot issue refunds or accept returns and still provide the same quality and quantity to the next customer. For all returns information, please visit the returns and refunds section of our shop.


Are your items really 100% natural and chemical free?

Yes, there are absolutely no artificial scents, chemicals, preservatives or colours used in any of our items. We gather fresh fruits, flowers, herbs, leaves, seeds, roots and woods, traditionally distill them with steam or water and bottle them. These oils are then either sold as they are or poured into our organic incense recipes. For more information, please see the ingredients section of our site.


Are your agarwood oils genuine and pure?

Our agarwood oils are certified 100% pure. 

Any trained nose used to pure agarwood would notice the difference in quality with a synthetic or cut oud instantly. Although, as we understand that not everyone is accustomed to unadulterated agarwood, we offer 0.25g agarwood sample vials, so that our customers can try them for themselves before purchasing a full bottle. We also offer a twice your money back policy if verified laboratory findings can locate even one molecule of synthetic material in our oud. If you have any other questions or doubts, please email us and we'll do our best to put you at ease.

If you have any other questions, please feel free to contact us.

 

What we're about...

We're dedicated to bringing you handcrafted natural products, made with organic and wild materials, without any synthetic scents, colours or preservatives of any kind.
Contact us...

Call us: +44 (0) 1225 290114
Email us: shop@pure-perfume-oils.com

Monday to Sunday - 9am to 6pm (GMT)
Bank Holidays - 10am - 5pm (GMT)

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